Preparing to Leave the Hospital

Our goal is to to support you in safely transitioning home and back into the community as soon as you are well enough to be discharged. A family member or friend should take you home after your hospital stay. A volunteer will be happy to provide a wheelchair escort to your desired exit. When you leave, please make sure that you have all your belongings as well as your post care instructions. It is important to understand all of your medications before you leave the hospital. If you have any remaining questions about your care please be sure to ask your healthcare provider.

Paying Your Bill

Please be sure to visit the Business Office on the first floor, C-wing. The Business Office hours are Monday to Friday from 8:00 a.m. to 4:00 p.m. 

Discharge Process

Our goal is to partner with you and your family to help you return to the comfort and safety of your home as soon as we can, wherever that might be. Soon after your arrival to the unit you will receive the “Be Prepared To Go Home Checklist”  The pamphlet explains the discharge planning process, what you should expect and provides a checklist that covers key things you want to ask during your hospital stay.

The healthcare team will start planning your discharge with you soon after your admission. A healthcare provider will discuss an estimated date with you for when the care team thinks you will be ready to be discharged. This will help you and your healthcare team  work together toward a target discharge date and to plan for any issues or concerns. If you are admitted for an elective surgery, you will be made aware of your expected length of stay prior to your admission. Once a date has been set, your nurse or another healthcare provider will have a daily conversation with you or someone you want to have involved in your care about your discharge plan including:

  • Returning home after a hospital stay
  • Medications
  • Warning signs to be aware of
  • Test Results
  • Follow-up appointments 

Getting you  home safely is our priority. Discharge plans are made based on your health and well-being and reviewed every day. 


If you wish to have your prescriptions filled at the hospital there is a retail pharmacy, Pharmasave, located on the first floor, C-wing. Pharmasave will offer to pick up a prescription directly from your room and have it prepared for you as you leave. To contact Pharmasave directly dial ext. 6149 or 416-778-1221.

The healthcare team is committed to providing education in plain language about your condition, the discharge process and next steps. You are encouraged to share concerns and ask questions.

Home Care and Other Health Centres

We ask that if you and/or your family are concerned about returning home, please speak with your care team early on in your stay or use the white board in the patient’s room to write  your questions. If you need help when you return home, the Community Care Access Centre (CCAC) may be able to offer some support. Many services that used to be delivered in hospital are now provided in the community and will need to be coordinated.

Under special conditions, you may be discharged to another facility. Our staff will help you with this if it is needed. In order to help us plan the best place for you to be, you and your family member/ substitute decision maker need to be able to talk to the team on the phone or in person every day.

If you need to wait for a bed in a different facility, we will do our best to get support to have you wait at home. If you are approved to stay in the hospital while you are waiting for Long-Term Care or Complex Continuing Care, you will be required to pay a co-payment fee. The cost is set by the Ministry of Health and Long-Term Care.

We know that you and your family will need to make many choices before you leave the hospital.  Your healthcare team is here to work together with you and support you in making healthcare choices in your best interest.  

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