Michael Garron Hospital's (MGH) Patient Experience Office is no longer be able to facilitate walk-in consultations. Patients wishing to contact the Patient Experience Team can use the following methods:
- Phone: 416-469-6096, please leave a message
- Email: @email
- Fax: 416-469-6559
- Mail: Patient Experience Office, 825 Coxwell Ave. Toronto, ON M4C 3E7
Thank you for your understanding.
How Patient Experience Supports You
There may be times when you, a family or community member needs help to find information or voice a concern. If your healthcare team is unable to help, our patient experience specialists are available to assist you.
The specialist can help you by:
- Listening to your concerns;
- Reviewing reasonable follow-up options with you;
- Explaining hospital policies and procedures;
- setting up meetings with you, your family members and the appropriate healthcare team members;
- Answering questions about services at the hospital; and/or
- Facilitating a chart review.
Please note that we are unable to provide personal health information (PHI) for any patient without their consent. In most cases, we will need the patient’s permission before following up on concerns about their care.
Walk-ins are accommodated when possible. Appointments are usually available on the same day.
Sharing your concerns in hospital
If you are a patient or family member of a patient currently receiving care at the hospital, and you have a concern, you can:
- Speak with a member of your healthcare team;
- Discuss your care with your primary care physician;
- Ask to speak with the Charge Nurse, Team Leader, Supervisor or Unit Manager; and/or
- Call or visit the Patient Experience Office if the other options were not helpful.
Sharing your concerns after hospital
If you are a patient or family member of a patient who has previously received care at the hospital, you can:
- Call the Patient Experience Office to talk about your concerns or make an appointment with our Patient Experience Office to discuss your concerns in-person; or
- Send an email or letter to the Patient Experience Office detailing your concerns.
We will respond by the same method you have used to contact us, usually within one business day.
Patient Belongings
MGH does not take responsibility for any lost or misplaced patient or visitor belongings.
The hospital recommends that patients avoid bringing belongings with them to MGH. This includes, but is not limited to, cash, jewellery, keys, watches, belts, clothing and footwear. Patients are also responsible for items they need on a daily basis, such as glasses, hearing aids, dentures and medications. Where possible, we suggest that patients pass their belongings to a friend of family member for safekeeping.
To keep personal belongings safe, we recommend that patients, caregivers, or family members:
- Label items whenever possible.
- Check with your denture provider about the options available for labeling dentures.
- Bring an appropriate storage container for their belongings and ensure it can be accessed daily.
- Never leave dentures, hearing aids, glasses or phones on the meal tray.
- Check the tray table, bedside table, and patient locker for belongings when transferring rooms or being discharged home.
- Ask staff to return any medications brought to hospital.
If you have lost your belongings while at the hospital, we will do our best to help locate them. Please report the missing items to the unit or area manager immediately. If you have already left the hospital, please contact Patient Experience to coordinate a search.
sHARING YOUR COMPLIMENTS
- Our teams enjoy hearing compliments from patients and families about the care they provided. This recognition boosts staff morale and rewards excellence.
- Compliments are shared with the staff and leaders.
- Each compliment is acknowledged and patients are invited to share their experience with Michael Garron Hospital Foundation.
Your Patient EXPERIENCE Team
- Angel Conje, Patient Experience Specialist
- Stacy Vayenas, Patient Experience Specialist
- Sarah Coppinger, Manager, Patient Experience