We understand that by listening to the people we serve and partnering with them on policy development, building processes, and undertaking project work, we can improve the way we deliver care. By focusing on patient-centered care as a strategic priority, we are building a culture where we are continuously improving the hospital experiences of patients and families.
At MGH, patient-centered care means:
- Recognizing patients as experts in their own experience and actively partnering with them to improve the quality, safety, and satisfaction of their care
- Partnering with patients and families to ensure their voice is part of the conversation at all levels of the organization, from the bedside to the boardroom
Patients and families have a lot to offer. Here are some ways you can participate:
Patient Experience Partners
Patient Experience Partners share their own ideas and points of view to ensure the voices of patients and families are heard, considered, and included in discussion and consultation with the hospital to continuously improve programs, education, and the design of care delivery.
Learn more about becoming a Patient Experience Partner
Patient Experience PanelThe Patient Experience Panel (PEP) is a committee made up of Patient Experience Partners that work together with hospital staff on initiatives that directly affect patient care. Panel members become well- informed about the hospital and act as representatives of Michael Garron Hospital in the community.
Learn more about the Patient Experience Panel
Patient Satisfaction Surveys
About four weeks after discharge, you may receive a patient satisfaction survey in the mail. The survey is another way you can help us evaluate the care and service you received during your hospital stay. We encourage you to fill out the survey and return it, but it isn't mandatory.
We value the time and energy you put into your answers and we value your opinions. To provide the best possible care and service for all patients, we need to know what we are doing right, and what we may need to improve on. Responses from the surveys are summarized into reports and presented to various groups in the hospital, including our board of directors.