Coronavirus (COVID-19) Information for MGH patients and visitors

The safety of our patients, visitors, families and caregivers is a top priority. Michael Garron Hospital (MGH) is closely monitoring the spread of the novel coronavirus (COVID-19) in Toronto and implementing changes across the hospital to protect the health and safety of our community. Below, you will find important information for patients and visitors about what to do if you are planning on coming to the hospital.

Please check this page before coming to the hospital to ensure you are up-to-date with the latest changes.

EMERGENCY DEPARTMENT

Our Emergency Department (ED) remains open for those seeking urgent care.

Upon arrival, you will be screened for signs and/or symptoms of respiratory illness. Individuals experiencing signs/symptoms of respiratory illness will wait in a designated area of the ED.

For visitor and support person information, please see the visitor information section below. 

COVID-19 Assessment Centre

In response to the increase in COVID-19 cases in Toronto and community spread of the virus, Michael Garron Hospital (MGH) has opened a COVID-19 Assessment Centre

Virtual Visits

We are using virtual visits to reduce the number of people in the hospital. During a virtual visit you do not come to the hospital to meet in person. Instead, you speak with your care team using a regular telephone, smartphone or your computer. Click here for more information if you have been scheduled for a telephone or video visit with your care team at MGH.

ENTERING THE HOSPITAL 

In order to maintain the health and safety of our patients, staff, visitors and community at large, MGH has implemented the following entry restrictions and enhanced screening precautions:

  • Entry into the hospital will be restricted to the main entrance on Coxwell Avenue for all members of the public including patients, patient escorts, visitors, caregivers, vendors etc.  The public will not be allowed to use any of the other hospital entrances.
  • Hematology, oncology, chemotherapy and dialysis patients must also use the main entrance on Coxwell Avenue. 
  • The Emergency Department entrance will remain open for those seeking urgent care.
  • All individuals coming through the main entrance will be screened for signs and/or symptoms of respiratory illness. Please be prepared to answer the following questions:
    • Are you currently experiencing any of the following symptoms...
      • Fever?
      • New or worsening cough?
      • New or worsening runny nose or nasal congestion?
      • Shortness of breath?
      • Sore throat?
      • Gastrointestinal symptoms (vomiting or diarrhea)?
    • Has anyone in your household tested positive for COVID-19 in the last 14 days?
    • Have you travelled outside of Canada in the past 14 days?
  • Screeners will be collecting necessary information such as your name and/or contact information. If you have an appointment at the hospital, please arrive early to give yourself time to go through the screening process.
  • All those who enter the building will be provided with an ear loop mask to be worn for the duration of their appointment or visit.
  • Members of the public who do not have formal business at the hospital but who wish to use the hospital’s food and retail vendors will not be allowed inside the building.
  • All patients and visitors are reminded to please limit the amount of personal belongings being brought into the hospital. Please only bring what is necessary for your visit.
  • Visitors are asked to refrain from bringing outside food into the hospital. Food will be permitted if it is part of a patient’s care plan or specific cultural practice requires outside food and drink. In these cases, food brought in sealable, wipeable containers. Use of hospital fridges and/or microwaves will not be permitted.

FAQ FOR PATIENTS

  • WILL MY SURGERY BE CANCELLED?
    • Surgeries that are needed to save a life will go ahead, but other surgeries will be cancelled. If you have any questions about an upcoming surgery, please call your surgeon’s office to speak with a member of the care team. LIST OF CANCELLED SERVICES
  • WILL MY APPOINTMENT BE CANCELLED?
    • When people come together, the risk of infection with COVID-19 increases. To lower the chances of spread for our patients and staff, we will be cancelling some clinic visits for patients who are currently well, and are coming to the hospital for routine check-ups or other non-urgent reasons. These appointments will be re-booked for a later date. Whenever it is possible, and also safe to do so, assessments will be done by phone or video conference. LIST OF CANCELLED SERVICES
  • What Should I expect BEFORE AN APPOINTMENT:
    • You may be contacted ahead of your appointment to answer screening questions over the phone.
    • Before visiting the hospital for an appointment, please contact the clinic ahead of time if you:
      • have recently travelled outside of Canada or have been in close contact with someone who has travelled outside of Canada
      • are experiencing a fever or a combination of respiratory symptoms (cough, congestion, runny-nose)
    • It is important that you are honest with all of your healthcare providers regarding any travel history. Regardless of where you’ve travelled to, we are happy to provide you with great care. We ask these questions to ensure we can provide you with the best care and keep our other patients and staff safe.

FOR VISITORS

Protecting the safety of our patients, staff and community members is our top priority. Following the Ministry of Health’s recommendations, MGH will no longer allow visitors except for those who are identified as essential visitors or support persons, as of April 7.

Only one support person will be allowed for patients that meet the essential visitor/support person criteria as defined below:

  • A patient who is near death
  • An ill child (1 parent or guardian at a time)
  • A person giving birth
  • A patient undergoing surgery
  • A patient who requires necessary support for their visit (i.e. language interpretation, mobility support)

Patients must enter through the main entrance on Coxwell Avenue and will be screened before entering the building. Visitors will be provided with a cloth mask upon entry which must be worn for the duration of the visit. Visitors who are under the age of 16, have travelled outside of Canada in the last 14 days or who have respiratory illness symptoms will not be allowed inside the building. 

Visitors are asked to refrain from bringing outside food into the hospital. Food will be permitted if it is part of a patient’s care plan or specific cultural practice requires outside food and drink. In these cases, food must be brought in sealable, wipeable containers. Use of hospital fridges and/or microwaves will not be permitted.

We understand the impact this may have on patients and families, and urge families and loved ones to keep in touch with patients by phone or using other visual technologies. Click here to learn about our Video Family Visit program. 

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