Associate

- Minimum 2 years hands-on experience in a technical support related role as it relates to the position requirements.
- Possess strong problem solving skills with proficiency in the deployment, maintenance, and support of:
a. Recent versions of clientd evice operating systems, in order of preference, (min 2):
i. Microsoft Windows OS
ii. Mac OS X
iii. iOS
iv. Android
v. Linux-based OS
b. Active Directory objects
c. Client device hardware (Change/Move/Add):
i. PC hardware and peripherals
ii. Mo bile Devices (smartphone / tablet)
iii. Digital/VOIP telephony systems
d. Wired and wireless networking
e. Enterprise applications and related supporting software (latest 2 major releases):
i. MS Office, Project, Visio
ii. Adobe Acrobat
iii. Thincl ient
iv. Threat protection systems (A/V, Malware, etc).
- Strong communication skills with exceptional customer service
a. Courteous and professional at all times
b. Maintain SLAs; follow escalation procedures
c. Ability to train end users; explaint echnical concepts to non-technical clients
- Strong work ethics
a. Self-motivated; highly productive and reliable
b. takes initiative in issue resolution; seek efficiency and improvements in systems and processes
c. Take personal measures to keeptech nical skills up to date
-. Team player
a. Work closely with members of various IT support team, project team, partners, and vendors
b. Contributes to effective team processes and deliverables (e.g., team communication, team meetings, team exercises,et c.)
- Strong documentation skills
a. Document all issues and resolution
b. Ability to create operating procedures
c. Contribute to the development of test scripts
-. Assist with procurement process, from investigation to fulfillment to rollout
- S hift schedule
- Some travel requirements
- All employees of Michael Garron Hospital (MGH), a division of Toronto East Health Network (TEHN) [formerly Toronto East General Hospital (TEGH)] agree to work within the legislated practices of the Occupation al Health and Safety Act of Ontario.
- All employees of MGH are responsible to contribute to a transparent culture of patient and staff safety by adhering to and abiding by patient and staff safety policies and procedures set by MGH.
- All employees a re accountable for protecting the psychological health and safety of themselves and their co-workers through adherence to MGH's policies and practices.

Vaccines (COVID-19 and others) are a requirement of the job unless you have an exemption pursuant to the Ontario Human Rights Code.