MGH undergoes Accreditation Canada survey: What to expect

On Nov. 26, 2021, Michael Garron Hospital (MGH) is hosting surveyors from Accreditation Canada as part of its Accreditation survey – an organization-wide review that assesses hospital services against Canadian standards of excellence to identify where the hospital is doing well and where it can improve.

The survey, which is done every four years, engages hospital leadership, frontline staff, volunteers, patients, families and community partners in important discussions about the quality and safety of care provided at the hospital. Hospital staff are given the opportunity to share the quality improvement work that has been done since the last survey in order to continue providing high-quality care to patients and the community. While this review is typically done in-person at the hospital over the course of a week, Accreditation Canada and hospital leadership have partnered to create a two-part review process that combines a week-long virtual review followed by a site visit at a later date. The site visit will also include opportunities for patients to speak to surveyors about their experiences at the hospital.

Accreditation is an important and valued process for both the hospital and patients. It is one of the many ways that MGH demonstrates its commitment to creating and maintaining a safe environment where the patient voice is considered at all levels of care. For patients, seeing the Accreditation Canada seal means that they can rest assured knowing the hospital has been reviewed by experts who understand the standards of care and that its staff and leaders are working hard to meet these standards and deliver safe, high-quality care for all.

MGH would like to sincerely thank Accreditation Canada and their surveyors for their cooperation and assistance in planning for this modified survey in light of the COVID-19 pandemic. To learn more about MGH’s last Accreditation review, click here.