Patient Rights & Our Responsibilities

Our commitment to each other

At Michael Garron Hospital / Toronto East Health Network, patients, family members, friends, staff, physicians, volunteers, and learners are committed to working together. When we work together, care is safe, appropriate, patient-centred, and in line with our values. 

Patients, family members, friends, staff, physicians, volunteers, and learners will: 

  • Give and receive fair and compassionate treatment regardless of religion, ethnic origin, age, sex, gender identity, gender expression, sexual orientation, or ability. 
  • Commit to respecting traditional healing practices, ceremonies, and medicines as part of a community member’s healing journey.
  • Welcome family and friends to be a part of care, as wanted by the patient. 
  • Communicate in a way that is clear, open, and honest. 
  • Share information that will help make informed care and treatment decisions. 
  • Listen to and respect each other’s ideas and choices. 
  • Respect each other’s privacy. 
  • Create a safe place to talk about what went well and what can be improved. 
  • Work together to build a safe environment. 
  • Work together to makes things better.

We’re here to support you. If you have feedback or a concern, please contact the unit manager or Patient Relations:

Phone:  416-469-6096
Email:  @email

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