Instructions for Joining Your Virtual Healthcare Appointment on Microsoft Teams

Your healthcare provider has scheduled a virtual appointment using Microsoft Teams. Please follow the steps below to join your appointment smoothly.  

BEFORE Your Appointment

• Check Your Email – You will receive an email from your healthcare provider with a Microsoft Teams meeting link.
• Prepare Your Device – You can join using a smartphone, tablet, or computer with internet access, a microphone, and a camera.
• Test Microsoft Teams – If you are using a mobile device, download the Microsoft Teams app from the App Store (iPhone) or Google Play Store (Android). On a computer, you can join through a web browser (Chrome or Edge is recommended) without downloading the app.
• Test Your Connection – Ensure your internet connection is stable and test your microphone and camera before the appointment. 

JOINING THE APPOINTMENT

1. Click the Meeting Link – Open the email and click on the Microsoft Teams meeting link provided “Join meeting now”.
2. Choose How to Join – If you have the Teams app installed, select "Open Microsoft Teams." If not, click "Continue on this browser."
3. Enter Your Name – Type your name and click "Join Now."
4. Enable Your Camera and Microphone – Allow Teams to use your camera and microphone when prompted.
5. Wait to Be Admitted – Your healthcare provider will need to admit you to the meeting. Please arrive 15 minutes early and wait in the virtual lobby until they allow you in. 

During the appointment

• Ensure you are in a quiet, well-lit space.
• Speak clearly and ensure your microphone is on when talking.
• Use the chat feature if you experience audio issues.
• Recording of the appointment is not permitted.
• Privacy information can be found here.

Troubleshooting and support

• Check Your Internet Connection
  • Make sure you’re connected to the internet (Wi-Fi or mobile data).
  • Try opening another website (like google.com) to check if your internet is working.
• Use a Supported Device and Browser
  • You can use a smartphone, tablet, or computer.
  • Best browsers: Google Chrome or Microsoft Edge.
  • Safari works too (for iPhones and iPads).
• Open the Link from Your Appointment Email
  • Find the email or text message with your Teams appointment link.
  • Click the link 15 minutes before your appointment time.
  • If prompted, click “Join on the web instead” or “Continue on this browser.”
• Allow Camera and Microphone Access
  • You may see a message asking for permission to use your camera and microphone.
  • Click “Allow” so your doctor can see and hear you. 
• Refresh or Restart If It Doesn’t Work
  • If the page gets stuck or doesn’t load:
  • Try refreshing the page.
  • Or close it and click the link again.
  • You can also restart your device and try again.
• Use the Teams App (Optional)
  • You don’t need to download the Teams app, but it might help if you're having trouble in a browser.
  • Available for free in the App Store (iPhone/iPad) or Google Play (Android).
• Still Not Working?
  • Call your care team or clinic office. If you do not have their number, you can contact Michael Garron Hospital locating at (416) 461-8272 and ask for the clinic you are seeing.
  • They may be able to help you by phone or reschedule the appointment.
• After the Appointment:
  • Your healthcare provider will inform you about next steps or follow-ups.
  • If you have any technical issues, contact your healthcare provider’s office for support.