Your privacy is very important to us at MGH. We protect your privacy during virtual appointments in the same way as we do during an in-person appointment. By accepting a virtual visit, you express your consent to receive virtual care services.
Teams and OTN are both secure and private (encrypted).
Personal health information discussed during the virtual visit is not stored or kept in any way by Teams or OTN.
Click here to learn more about preparing for your video appointment with Teams.
Click here to learn more about preparing for your video appointment with OTN.
If you have technical difficulties with the video system, please call your healthcare provider ahead of time to arrange a different platform for your virtual appointment.
Your privacy is very important to us at MGH. We protect your privacy during virtual visits in the same way as we do during a clinic visit. Only the people providing care to you will be present during your appointment. Know that our discussion during the visit is documented in your health record, just like an in-person appointment would be.
We suggest that you take similar steps to protect your own privacy. This means being aware of your surroundings and who may be able to overhear your virtual visit.
Email consent and safety
MGH may also send you appointment information and other general information by email, if you have consented to receive information in this way.
We do not communicate via email about anything urgent or emergency related. If you have an urgent medical issue, please call 911 or visit an Emergency Department or an Urgent Care Centre.
Some care areas may send you a follow-up survey after your appointment by email. This is to help us to improve the quality of care we deliver. If you receive a link to a survey and are not sure if it is coming from your care team, please call them to check before clicking on any links.
Electronic communication, including virtual visits and email, may have some inherent risks. Third parties may take over electronic communication and introduce malware, phishing scams, or other unauthorized access.
MGH is not responsible for the security of patients’ internet service providers, email domains, personal devices or personal computers.
We suggest that you use your personal email when communicating about your health and not a work email address, as your employer may have the right to inspect your work email.
Use a secure internet connection. Do not use a public internet connection such as at the airport internet café, public library or other open area. Other people may be able to use the link to listen in on your appointment without knowing.
